Question 1

About Portable Smart Printer Restore Factory Settings

Accepted Answer

1. Long press the FEED/Menu button for 1 second to enter the settings menu. 2. Short press the FEED/Menu button to switch to the Restore Factory Settings: OFF menu. 3. Short press the POWER/Settings button, select factory reset: 1 menu. The printer will automatically shut down in 2 seconds, the settings will take effect after the printer is started.

Question 2

How To Know Small Printer Current Bluetooth Or Wi-Fi Details?

Accepted Answer

Printer power on, press the FUNC button, interface information page will be printed out.

Question 3

About Mini Printer To Print Self-test Page

Accepted Answer

Press the FEED button and the POWER button simultaneously, wait for all the lights are bright, then release POWER button firstly, wait for STATUS indicator (blue light) dims, then release the FEED button.

Question 4

About Mobile Printer Initialization

Accepted Answer

Press the POWER button and FUNC button simultaneously, wait for the green lights light in turn, then release the POWER button firstly. The red light and blue light lights up in turn, after the blue light dims, release the FUNC button; red light dims, the printer motor will vibrate.

Question 5

About After Service

Accepted Answer

1 year warranty or a ratio of spare parts for RMA. Also we will assist you to solve technical issues and offer latest software for updating.

Question 6

About Lead Time

Accepted Answer

Cash register & printer: Upon receipt of payment, we offer the reference lead time as: Sample order: 1-3 days; Mass order: 7-10 days; OEM/ODM order: 10-25 days.

Question 7

About Sample

Accepted Answer

Cash registers and printer: All sample should be paid before delivery, the samples price may be a little higher than mass order. Samples cost can be deducted in future mass order.

Question 8

About MOQ:

Accepted Answer

Cash registers and printers: Small quantity as a trial order for standard products (Neutral, without logo) would be acceptable. The quantity for formal order and OEM/ODM order, you can discuss the MOQ with us directly.

Question 9

About OEM Or ODM

Accepted Answer

Cash registers and printers: We welcome OEM or ODM on your brand or your design, MOQ required based on different models.

Question 10

About Operation System

Accepted Answer

Cash register: Windows 7, 8, 10, Linux operation systems. Android 11, Android 13, Android 15

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